How Good Are British Rail?

How goodat planning are British Rail. They show a complete lack of faith in their customers by installing ticket barriers at Darlington and Newcastle. Each time I come to them usually half are out of service , and the others either have staff or clueless customers blocking them , and even when you get someone who can use them properly often the tickets don't work.

Added to that all the cash ,achines on Newcastle station are inside the barrier , tough if you want to buy a ticket and dont have a debit or credit card , or just needed some cash as you were passing by. Also the pastie and sandwich stalls are inside the barriers so they must be really pleased at their loss of trade!!


Then there's Darlington , where the cash machines are outside the barrieres , but the barriers are situated at the far end of the station giving you an unneccessary extract five hundred yards to walk to catch the train going north, capped off by the idiot placement of one of the barriers right in front of a canopy supporting pillar rendering the barrier unusable!!

Yuu'd be better off taking the bus!!