Friday, 14 December 2012

One Bad Apple


Most people know that I always try and find the positives in situations , as to many people try and focus on the negatives because its easier to focus on one negative than 99 positive things. The reason I'm talking about this is because after having a rolling mobile 3G broadband contract with 3 for a few years I finally don't need it anymore.

I had been stung by the costs of train , BT Hotspots and Hotel WIFI so dropped into a Carphone Warehouse shop who found me a rolling 30 day contract with 3 which would give me 5Gb for £15 a month plus £5 for the dongle. The guy sheepishly , and with a laugh said he had to ask me if I wanted to take out insurance for the dongle . With a laugh I declined but thats the sort of service that makes you go back and trust a shop. This was Carphone Warehouse in Worcester.

Things went fine , and when I bought my first tablet (an Advent Vega) I needed to get a Mifi device so I could use it away from the house. The mifi device was going to be £40 but I was told on a 3 shop that I had to cancel my current contract and take out a new one to get the Mifi device, and I had to phone up to cancel. This seemed a bit convoluted but I did so and got an asian guy on the other end , who asked why I was cancelling , was the service not up to scratch etc. I explained the situation and he said he could just continiue my contract and get me a new device for nothing which sounded good. He then said I'd be on a two year contract which I didnt want , so he said he would have to charge £40 for the device , which I was expecting anyway. \he then said he would increase my data allowance to 15Gb for no extra charge , which was nice. SO a case of excellent customer service.

Also in that time the signal from 3 has been reliable and generally excellent.

Anyway now I dont need it so gave my 30 days notice and the first guy seemed fine with my reasons and passed me to retentions......

This guy would not let it go he offered me a free iPad (I hav one , dont want anoter) , laptop (I have one dont want another ) a reduction in my tariff to £6 a month (I dont need it) , , he would not listen to me at all and eventually the connection dropped. He never called back. They sent a customer satisfaction survey in which I invited the to call me about my experience. I have heard nothing.

I can thoroughly recommend 3s Mobile 3G Broadband service but am not too happy with their retentions process . If you are losig 5-0 with 5 minutes to go , the game is over

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