I've just spent twenty minutes in the Advance queue at Newcastle Station to purchase a Weekly ticket to start on Tuesday in advance. They said I cant buy it until Sunday!! I want it to start on the working day after next , the stations on the route all have ticket barriers so why the hell cant I have my ticlet today instead of having to rush on Tuesday morning?
Part of the problem may that the barriers are open when there's no staff around . I thought the point of these things was to dispense with staff!!
It wouldnt have been too bad if I hadnt had to wait but I do value my time , but it does amaze me that I defend services like this and the Post Office and they continually show complete disdain for customers , but I suppose it's better having this that whatever the ConDems have in their plans.